.\" Resume of John Ross
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.TH JOHN_ROSS 6 "JUNE 2010" "Resume of John Ross"
.SH NAME
John Ross \- Kick-ass Unix Sysadmin
.SH SYNOPSIS
A self directed, motivated, and hardworking technology professional who thrives on tough challenges.
Possess excellent troubleshooting skills and an ability to overcome difficulties with creative and practical solutions.
Have over ten years experience with a variety of operating systems, including major variants of UNIX, Linux, as well as an excellent understanding of common networking technologies and protocols.
Experienced in server and network security, along with network and software architecture.
Excel at interacting with a wide variety of individuals, including non-technical team members. 
.SH "CORE SKILLS"
.SS Hardware
.nf
Intel
NetApp
Sun (Sparc, Ultra, and SunFire)
Apple Macintosh
Cisco Catalyst Switches
.fi
.SS "Operating Systems"
.nf
Mac OS
BSD (FreeBSD, NetBSD, OpenBSD) 
RedHat/CentOS Linux
NetApp Data OnTap
Solaris
Windows
.fi
.SS Languages
.nf
Shell Script (Bourne, BASH, TCSH, CSH) 
Perl
PHP
Expect/TCL
.fi
.SS "Applications and Protocols"
.nf
TCP/IP, UDP
HTTP (Apache, Squid)
VMware (Server, ESX, ESXi)
SMTP (Sendmail, Postfix, Qmail)
POP3/IMAP
Firewalls (PF, IPF, IPFilter, Checkpoint) 
SSH, SCP, SFTP
BIND
X11
NFS, CIFS, Samba
Sun Grid Engine
Sun MQ
IMAP (cyrus IMAP)
FreeBSD Jails
SNORT intrusion detection system 
RDBMS (PostgreSQL, MySQL)
.fi
.SH "EMPLOYMENT HISTORY"
.nf
.B MessageLabs/Symantec
.I www.messagelabs.com
Senior Service Platform Engineer
August 2009 - Present
.IP
* Help build and maintain MessageLabs' global SaaS web filtering infrastructure; maintain strict SLAs
* Co-ordinate hardware and software deployment while ensuring maximum uptime/minimal disruption of production services
* Represent the operations team on projects to ensure new features can be effectively supported and maintained
* Led the effort to automate setup of new clusters, reducing implementation times for new environments by 80%
* Assist the NPS team in implementing new services in the test environments to allow QA to properly test new services
.P
.B MessageLabs/Symantec
.I www.messagelabs.com
Non-Production Support Engineer
September 2007 - August 2009
.IP
* Implemented and maintained a network in Toronto to support the QA and development teams
* Assisted in the design of a new network to support virtualization and allow faster provisioning and better support with lower costs
* Support the dev and QA departments in Toronto
* Liaise with Platform Engineers to design and implement new functional testing environments
.P
.B Pretzel Logic
.I www.pretzel-logic.ca
Owner/Operator
September 2005 - September 2007
.IP
* Designed and built a scalable e-mail and groupware hosting platform to  provide clients with maximum uptime and performance
* Set up and maintained a set of firewalls based on OpenBSD's PF to protect against unwanted and/or malicious traffic
* Implemented advanced SPAM and anti-virus solutions to help ensure end-users' security
* Constantly monitored the network and servers for security breaches using pro-active countermeasures and intrusion detection systems
* Monitor for performance problems to ensure that customers continue to receive excellent service 
.P
.B TD Canada Trust
.I www.tdcanadatrust.com
Contractor
April 2002 - June 2006
.IP
* Led the batch development of two major projects that continues to save the bank several million dollars per quarter
* Helped architect and implement a massively distributed computing grid
* Helped design and implement procedures to ensure the bank remained SOX/COSO compliant
* Mentored new team members, enabling them to become valuable resources
* Designed and developed multiple monitoring applications to enable troubleshooting and accelerate resolution times
.P
.B Netcom/AT&T Canada IES 
.I www.attcanada.ca
Unix Systems Administrator
June 1998 - April 2002
.IP
* Developed and secured the server template for the FreeBSD servers to allow fast provisioning of new hardware
* Helped ensure servers and networks were secure and kept current
* Lead the sysadmin group's Y2K effort to ensure service levels would be maintained through the year 2000 turnover
* Trained the customer maintenance group on DNS procedures to facilitate the handoff from the Sysadmin group
* Implemented an enterprise level backup cluster to service 14 NetApp filers
* Implemented and maintained approximately a hundred Solaris servers
* Migrated UNIX and NT files to NetApp filers in an NFS/CIFS environment
.P
.fi
.SH EDUCATION
.nf
* Private Pilot's License (March 2001)
* Cisco ICND (March 2001)
* Solaris System Administration II (September 1998)
* Ontario Secondary School Diploma (June 1996)
.fi
.SH BUGS
Has a proclivity for bright shirts.
.PP
Horrible Singing voice